My box was damaged in transit. What do I do?

We're very sorry to hear that your box incurred damage during the shipping process -- we promise it didn't leave the warehouse that way! We've been working hard to improve packaging in order to meet our goal of reducing the number of boxes damaged while in transit.

After we receive your request -- with the required supporting documentation as outlined below -- we'll work to get you a replacement box shipped as soon as possible.

IMPORTANT: PHOTO DOCUMENTATION REQUIRED

Please take and submit pictures of the inside and outside of the box exactly as you received it with your replacement request before you dispose of any damaged product(s).

We know it can be messy, but we must receive these images as supporting documentation before we can issue a replacement. Thank you in advance for your cooperation!

I purchased a subscription for myself

If your box was damaged, please submit a replacement request here or email support@grillmastersclub.com with the following information:

1. Your Name & Email Address (used during signup)
2. Shipping Address (where the damaged box was received)
3. Description of the damage
4. Pictures of the damage*

I received a subscription as a gift from someone else

If your box was damaged, please submit a replacement request here or email support@grillmastersclub.com with the following information:

1. Your Name & Email Address
2. Gift Giver's Name & Email Address
3. Shipping Address (where the damaged box was received)
4. Description of the damage
5. Pictures of the damage*

I gave a subscription as a gift for someone else

If your gift recipient's box was damaged, please submit a replacement request here or email support@grillmastersclub.com with the following information:

1. Your Name & Email Address
2. Gift Recipient's Name & Recipient's Email
3. Shipping Address (where the damaged box was received)
4. Description of the damage
5. Pictures of the damage*

*In order for us to file a claim with the shipper, we must upload visual proof of the damage. Please take multiple pictures of the outside and inside of the box exactly as you received it and submit with your replacement request. When possible, please do not throw away the damaged box until you receive a response from our support team to confirm that we have received your photos and that they are sufficient for filing a replacement claim.